Whether by post or e-mail – the telephone bill is the monthly billing for all telecommunication services used. Fixed line and mobile phone customers get telephone bills, but the bills differ based on the items listed.
- With the good old telephone bill for the fixed network, all calls made are billed.
- Every telephone provider is obliged to provide a single proof of connection.
- If an error is discovered in the telephone bill, the bill can be contradicted.
Telephone bill for cell phone use
Mobile phone customers will find the total of all costs for calls, SMS and, if necessary, for using the mobile Internet on their phone bills. If customers use flat rate tariffs, they are billed at a flat rate, regardless of the actual duration and frequency of use. However, if the mobile phone users have also used special numbers that are excluded from the flat rate, the corresponding items will also appear on the invoice. TBS is an acronym for Telephone Billing System defined on abbreviationfinder.
Telephone bill for landline use
With the good old telephone bill for the fixed network, all calls made are billed. Here, too, flat rates or even complete offers are often used, which also include stationary Internet use. As with cell phones, other items appear on the phone bill for the landline network, such as special numbers or – if you are a telecom customer – the use of call-by-call savings codes.
Itemized proof of connection
Every telephone provider is obliged to provide a single proof of connection. The individual connection record contains an exact list of all calls made with the start and end times as well as the costs incurred in each case. The itemization is helpful in tracking down possible errors on the telephone bill.
Check that the phone bill is correct
It can happen that the phone bill is incorrect. Therefore you should always take a look at the billing. If you find an error, you should first clarify where exactly the error is. Because often not only the costs of the network operator (e.g. Deutsche Telekom), but also claims from other providers can be found on the telephone bill. These can be providers of call-by-call or special numbers, for example. If it is an error that falls under the position of the network operator, you should request a complaint from him. If an error appears in the billing under an item from a third-party provider, the complaint should also be made against them.
Disagree with the phone bill
If an error is discovered in the telephone bill, the bill can be contradicted. This should be done immediately to avoid reminders. Objections to the telephone bill should be formulated in writing, preferably immediately in advance by e-mail and then sent by registered mail. It is important that the undisputed amounts are paid on time. You should also state which invoice item you are contradicting and enclose a copy of the individual call record, in which the disputed connections are clearly marked, with the reason.